Acceptable Use Policy

Our infrastructure is for legitimate websites, applications and email. This policy describes what we do not accept — violation leads to suspension or termination.

Not allowed

• Illegal content or activity under NL/EU law
• Spam, unsolicited bulk mail, mass-mailing without opt-in
• Phishing, scam sites, fraudulent payment pages
• Distribution of malware, viruses, ransomware, exploit kits
• Copyright infringement (pirated software, illegal streams)
• Child exploitation material (we report directly to authorities)
• Harassment, doxing, threats, incitement to violence
• Cryptocurrency mining on shared hosting (allowed on VPS/dedicated)
• Activity that harms our network stability (proxy abuse, brute force, DoS origination)
• Sale of weapons, drugs, other legally prohibited products

Resource limits

Our "unlimited" plans are intended for normal use. Sites that structurally consume >25% CPU or >40% RAM of a shared server will be asked to upgrade to VPS. For mass-storage archives or media streaming we offer separate solutions.

Email

• Maximum 500 emails/hour per mailbox
• Bulk mail (>50 recipients/email) only via our email marketing
• SPF, DKIM and DMARC must be configured correctly

Enforcement

We do not actively monitor content (no surveillance). But when we receive complaints or detect violations:

1. 1st violation: warning with 72 hours to correct
2. 2nd violation: temporary suspension
3. 3rd or acute violation (malware, child exploitation): immediate termination

Report abuse

Have an abuse report on a Cernet account? Report it here or email [email protected]. We respond within 24 hours.